Reservations and payments:
All reservations generally be answered 24hs after they be received except Sundays and Public Holidays. When a reservation is confirmed it may be paid by credit card, bank transfer or cash. All payments should be received before the arrival of the client. As soon as the payment is received, the Travel Agency will send the voucher electronically. This voucher should be presented at the front desk of the hotel at the moment of the check-in.
Terms and Conditions:
PAYMENT – All bookings are prepaid. Payment by credit card and bank transfer are accepted (all bank charges should be paid by the client).
Cancellation Policy:
1 ) If notification of cancellation is received after payment is done and before the 14 working days (not including Saturdays, Sundays and Public Holidays) prior to check in date: There will be no cancellation charge except for a credit card processing fee 5% and if the payment was through a bank transfer all bank charges for the refund of money should be paid by client. From 21/12 to 18/01 the cancellation must be received 30 days prior to arrival.
2 ) If notification of cancellation is received less than 14 working days (not including Saturday, Sundays and Public Holidays) prior to check. in date: a credit card processing fee of 5% PLUS one night room charge will be done. In case of bank transfers all bank charges should be paid by the client.
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